Mercado Pago approves the payment, but WooCommerce leaves the order pending or cancelled

20 de October de 2026 · Sasha

Your customer made a purchase and Mercado Pago confirmed the charge. Yet WooCommerce still shows Pending payment, or the order has been Cancelled.

The payment came through, but your store did not record the result correctly. This can mean orders that never reach fulfilment, customer complaints, stock discrepancies and time spent comparing payment records with orders.

It may affect only some sales, making the problem harder to spot.

Why does WooCommerce fail to update an order after Mercado Pago approves payment?

Mercado Pago must notify WooCommerce about the payment result. Delivery or processing can fail or be delayed because of webhook settings, server access, integration errors or compatibility issues.

WooCommerce can also cancel eligible pending orders when their configured stock-hold period expires. A cancelled order does not necessarily mean the customer did not pay. Verify the payment and its relationship to the order before changing its status.

What about paid orders you have never noticed?

Manual checks are manageable with a few sales. With daily orders, finding the payment, matching identifiers and amounts, and checking the timeline becomes repetitive work. The challenge is identifying mismatches nobody has reported yet.

A plugin to detect payment and order mismatches

At Tu WEBMASTER, we developed Payment Audit for WooCommerce and Mercado Pago to meet a need in our clients’ stores. It reviews orders and available payment information so you can identify differences between the confirmed payment and the store’s order status.

Review orders placed before installation

You do not need to have installed the plugin when the purchase was made. Review earlier orders within your configured period, provided there is enough information to identify and verify the payment. You can then enable scheduled checks for new operations.

You decide what happens to flagged orders

Manual review: inspect results and decide which orders need attention without automatically changing their status.

Scheduled checks: enable periodic audits to identify mismatches without looking up every order yourself.

Configurable actions: enable rules to update eligible confirmed cases or send orders to a validation status for review. Automation is optional.

The plugin complements the official integration. It does not independently repair webhook, SSL or server problems and relies on verifiable information.

Nave payment checks are also supported

With compatible integration data, the plugin can also review Nave orders. It supports individual API queries and checks of payment information stored in WooCommerce. API checks depend on available payment identifiers, credentials and enabled settings. An order without sufficient evidence needs review and must not be assumed paid.

Start with a read-only audit

New installations start with scheduled checks and automatic status changes disabled. Select your review period, run a manual audit and compare the results with a known operation. You can then enable scheduled checks and intervention rules separately. Updates preserve settings already chosen for existing installations.

Price, license and support

• Price: ARS 80,000, one-time purchase. International checkout uses the converted store price displayed in its currency.
• License: one website.
• Support: six months included.
• Operation: manual and scheduled audits, with optional configurable actions.

No monthly subscription is required to continue using the purchased version.

Explore Payment Audit for WooCommerce and Mercado Pago.

Already on a Tu WEBMASTER support plan?

All plugins developed by Tu WEBMASTER are included while your support subscription is active, with no separate purchase required. Our monthly service also covers maintenance, troubleshooting, optimization and development within your contracted hours.

Explore monthly web development and support.

Frequently asked questions

Customers paid but orders remain pending or cancelled? Payment Audit for WooCommerce helps review earlier operations and check new orders.

Further reading

See Mercado Pago’s notification documentation and WooCommerce’s order status guide for the notification process and cancellation of eligible pending orders.